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Frequently Asked Questions

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SHIMANO STEPS
  • What is SHIMANO STEPS

    What is SHIMANO STEPS?
    SHIMANO STEPS is Shimano’s e-bike system. STEPS stands for SHIMANO Total Electric Power System. Shimano incorporates its extensive experience and success in bike componentry into the creation of its premium e-bike systems.

    Does SHIMANO STEPS make e-bikes?
    Shimano does not make e-bikes. We only produce the e-bike systems as well as complete drivetrains that work seamlessly with our systems. Take a look here to discover which bike brands in your country incorporate SHIMANO STEPS.

    Can I purchase a SHIMANO STEPS system?
    SHIMANO STEPS is only sold pre-installed on bicycles that are uniquely built to incorporate SHIMANO STEPS technology. SHIMANO STEPS cannot be purchased separately for self-installation. If you own a SHIMANO STEPS e-bike and need spare parts, visit your SHIMANO STEPS dealer. Your dealer can also arrange for an experienced mechanic to replace them for you.

    How fast does a SHIMANO STEPS equipped e-bike go?
    All e-bikes in the EU provide support up to 25 km/h, a speed limit imposed by EU law. As long as the e-bike’s support adheres to this limit, it is considered a normal bike. 

  • Installation

    Can I install SHIMANO STEPS on any bike?
    No. SHIMANO STEPS only works on frames specifically designed by the bike manufacturer to work with this system. To see which bike brands are working with SHIMANO STEPS, take a look here.

    Can I replace my bike’s e-bike system with SHIMANO STEPS?
    If your current e-bike is not equipped with SHIMANO STEPS, you cannot make this replacement.

  • Brands

    How to find bikes with SHIMANO STEPS?
    SHIMANO STEPS is only sold pre-installed on bikes. To discover which bike brands in your country offer bikes equipped with SHIMANO STEPS, check out the list here.

    Where to buy SHIMANO STEPS equipped bikes?
    You can buy a SHIMANO STEPS equipped bike at your preferred SHIMANO STEPS dealer. Find dealers here.

  • Test rides

    Where to test SHIMANO STEPS equipped bikes?
    If you want to try a SHIMANO STEPS equipped bike, you can go to your local SHIMANO STEPS dealer or go to one of the SHIMANO STEPS test events across Europe.

  • Road Rules

    Where can I ride my SHIMANO STEPS equipped bike?
    You can ride SHIMANO STEPS equipped bikes in all areas where a normal bike may ride.  

    Does my e-bike require license or registration?
    SHIMANO STEPS e-bikes require no driver’s license or registration. 

  • Warranty

    What is the SHIMANO STEPS warranty?
    SHIMANO STEPS comes with a warranty period of two years.  

Battery
  • Battery – general

    Can I upgrade battery from 418Wh to 504Wh?
    Yes, you can.

    Can I lock the battery?
    Yes. There is a keylock included which you can use to lock and unlock the battery on the bike.

  • Battery range

    Battery range of SHIMANO STEPS equipped bikes?
    When you ride a city e-bike with SHIMANO STEPS, you can reach up to 150 KM on one full charge. With the SHIMANO STEPS E8000, the range tops out at 100 KM. Keep in mind, though, that variables such as terrain (hilly/mountainous) or weather (strong winds) can significantly affect this distance.

    Long-term battery storage?

    • Store in a cool, indoor location with stable temperature between approximately 10 to 20°C
    • No direct exposure to sunlight or rain
    • Charge battery to around 70% before storing
    • Every six months, charge battery back up to around 70% 
    • Before using battery again, charge it completely

  • Battery capacity

    What is the battery capacity?
    SHIMANO STEPS offers two battery options: 418 Wh and 504 Wh

    How fast will battery capacity decrease?
    As with every modern battery, capacity will decrease due to charging. Shimano guarantees a remaining battery capacity of 60% after 1000 charge cycles. Your dealer can determine the remaining battery capacity for you.

  • Charging battery

    Do I need to discharge the battery completely before recharging to expand battery life?
    No, as this will not affect battery life. Simply charge your battery any time you feel you need it.

    How long does it take to charge the battery?
    For a 504 Wh battery, using a 4A charger, it will take 2.5 hours to charge your battery up to 80%. For a complete charge, it takes 5 hours. 

  • Running on empty battery

    My STEPS battery is empty. Do I need to charge it right away?
    You need to charge it back up to 70% if you plan to directly store your bike for six months or more. Otherwise, if you plan to use your bike in the very near future, simply charge the battery before your next ride.

    Can I still pedal if the battery is empty?
    Yes, but you won’t have any support. As e-bikes are heavier than normal bikes, it’s best to avoid these situations. If you are using Di2, you can still shift gears for a while as this uses less energy.

    Will the display still work if the battery is empty?
    Yes. When riding with an empty battery, the ride-assist will stop but there will always be some extra ‘bring me home’ energy to run the display as well as bike lights and Di2 shifting (if installed).  

    Does pedaling recharge the battery?
    No. Pedaling the bike does not recharge the battery. 

General information
  • Waterproof

    Is the SHIMANO STEPS system waterproof?
    Yes, the SHIMANO STEPS system is waterproof for use under normal riding conditions, including heavy rain. Please do not use a high pressure washer to clean your bike.

  • Customization

    Can I tune my SHIMANO STEPS to increase the power-assist speed limit?
    Due to strict regulations governing e-bikes, it is neither allowed nor recommended to alter the speed of your SHIMANO STEPS e-bike. The regulations are set in place to avoid dangerous situations.

  • Di2 shifting

    What is Di2 shifting?
    Di2 is Shimano’s electronic shifting system. The advantage of Di2 is faster, smoother shifting with minimal effort. When installed on a SHIMANO STEPS equipped city / comfort e-bike, you also benefit from auto shift functions. 

    How to upgrade my SHIMANO STEPS e-bike to Di2 shifting?
    You will need to consult with your SHIMANO STEPS dealer to make this happen. Their qualified mechanic will need to adjust your system’s original settings to make it work seamlessly with Di2. 

Additional support
  • Manual

    Where to find a SHIMANO STEPS manual?
    You can download the SHIMANO STEPS manual here.

  • Compatibility Chart

    Which parts are compatible with SHIMANO STEPS bikes?
    Visit our SHIMANO tech page at si.shimano.com to find answers to your compatibility questions. Or go to your local SHIMANO STEPS dealer where you’ll find qualified experts to help you out.

  • TECH info

    Where do i get technical info on my SHIMANO STEPS equipped bike?
    All product information can be found here. You can also visit your SHIMANO STEPS dealer. They will be happy to answer all your questions.

Troubleshooting & Errors
Software & Updates
Maintenance & Repair
  • Maintenance

    How to keep my e-bike in top condition?
    Visit your SHIMANO STEPS dealer where a qualified expert will be happy to go over a maintenance routine with you.

    How to store my e-bike?
    Store your e-bike in a dry environment kept at room temperature. If planning on storing it for longer than six months, you’ll need to take extra care of the battery:

    • Store battery in a cool, indoor location with stable temperature between approximately 10 to 20°C
    • No direct exposure to sunlight or rain
    • Charge battery to around 70% before storing
    • Every six months, charge the battery back up to around 70%  
    • Before using the battery again, charge it completelyHow often do I bring my e-bike to a shop for maintenance?


    How often do I bring my e-bike to a shop for maintenance?
    Assuming you are performing routine maintenance at home, you should visit your local SHIMANO STEPS dealer at least once a year for a full maintenance. But if you notice anything before then that may need attention, visit your dealer right away.

  • Dealers, Contact, further info, latest news

    How to find my nearest dealer for questions / purchase of a SHIMANO STEPS bike?
    Find dealers near you by using our dealer locator.

    What if a dealer won’t work on my SHIMANO STEPS bike bought elsewhere?
    If possible, go back to the location of purchase. Otherwise, please try a different dealer or contact us directly for help in finding one.  

    How to contact us with SHIMANO STEPS-related questions?
    You can contact us via Facebook.

    How to keep updated on the latest SHIMANO STEPS news and updates?
    Stay informed by subscribing to our newsletter via this page.

     

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