Maintenance & Repair


How to keep my e-bike in top condition?
Visit your SHIMANO STEPS dealer where a qualified expert will be happy to go over a maintenance routine with you.

How to store my e-bike?
Store your e-bike in a dry environment kept at room temperature. If planning on storing it for longer than six months, you’ll need to take extra care of the battery:

  • Store battery in a cool, indoor location with stable temperature between approximately 10 to 20°C
  • No direct exposure to sunlight or rain
  • Charge battery to around 70% before storing
  • Every six months, charge the battery back up to around 70%  
  • Before using the battery again, charge it completelyHow often do I bring my e-bike to a shop for maintenance?

How often do I bring my e-bike to a shop for maintenance?
Assuming you are performing routine maintenance at home, you should visit your local SHIMANO STEPS dealer at least once a year for a full maintenance. But if you notice anything before then that may need attention, visit your dealer right away.

Bottom bracket

Is it normal that my SHIMANO STEPS bottom bracket axle has a little play?
Yes. The bottom bracket axle of your SHIMANO STEPS drive unit is designed to have a little wiggle to handle a slight expansion of the axle caused by temperature variations of the drive unit. Once the bike is switched off, the axle will always return to its initial position. This built-in technology cannot be felt or heard by the rider. If you feel, though, that the bottom bracket play is exceptionally noticeable, please contact your local Shimano dealer for further investigation.

Dealers, Contact, further info, latest news

How to find my nearest dealer for questions / purchase of a SHIMANO STEPS bike?
Find dealers near you by using our dealer locator.

What if a dealer won’t work on my SHIMANO STEPS bike bought elsewhere?
If possible, go back to the location of purchase. Otherwise, please try a different dealer or contact us directly for help in finding one.  

How to contact us with SHIMANO STEPS-related questions?
You can contact us via Facebook.

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