This website uses cookies to improve your user experience.

Click "I agree" or any link to accept these cookies. To learn more about how we use cookies, you can read about them here.


You’re in safe hands

As sure as wheels turn, bikes need fine-tuning from time to time. So it’s reassuring to know that a Shimano dealer is never far away. Whether you’re e-biking through your home town or hitting the hills somewhere in Europe, support is always around the corner.


Still have a question?
No problem!


Find your manuals and technical documentation


Download the E-TUBE software below


There's always a STEPS dealer near you

Frequently Asked Questions

Assistance is not being provided

Q: Is the battery sufficiently charged?
A: Check the battery charge. If the battery is nearly spent, recharge it.

Q: Is the speed higher than 25 km/h?
A: Check the cycle computer display. Assistance is not provided at speeds exceeding 25 km/h?


Assist traveling distance is too short

Q: The battery characteristics will drop during winter weather.
A: This is not a sign of a problem.


What is the range of STEPS?

Q: Range varies depending on the riding conditions, such as hilly areas, wind, air pressure in wheels, etc.
A: High mode: 60 km
Normal mode: 85 km
Eco mode: 125 km


The range overview is different from my expectation?

Q: Range in normal mode is 85 km, but the range overview shows fewer kilometres.
A: The range overview is recalculated continuously by calculating speed, driver behaviour and power consumption. This means that range overview makes a prediction, which can vary depending on these different factors.


The setting menu cannot be launched while riding the bicycle

Q: The product is designed in such a way that the settings menu cannot be launched if it detects that the bicycle is being ridden. This is not a sign of an abnormality.
A: Stop the bicycle and adjust the settings.


Do I have to discharge the battery completely before recharging?

Q: Long battery life is wanted.
A: No. Lithium batteries do not affect the memory. Recharging at every opportunity is in fact good for battery life, because that means complete discharge happens more rarely.

Q: Is it possible to refresh a battery?
A: No, this is not possible.

Q: How often must the battery be charged?
A: If the bicycle is not used for an extended period of time, charge the battery periodically. Do not let the battery discharge completely.

Q: How much does the remaining battery capacity decrease after several years?
A: The remaining battery capacity is affected by temperature and cycle count. Generally it decreases approximately 5% a year. Which means about 95% capacity remains after 1 year, and 90% after 2 years.

Q: Can I exchange cycle computers between two SHIMANO STEPS e-bikes?
A: Yes you can, because the cycle computer is not associated to a dedicated e-bike. If the drive unit has not been updated for a long period of time, contact your local bike dealer.

Q: How long is the warranty?
A: Warranty is 2 years for all STEPS components beginning with the date of purchase.

Q: Is there a version for S-Pedelec?
A: No. At the moment SHIMANO STEPS is designed for Pedelec 25km/h exclusively.

Q: Is there a diagnostic tool?
A: Yes. With the SM-PCE1 the SHIMANO STEPS bike can be connected to the PC via USB port. You can do settings, firmware update and diagnostics.

What is Error E012?

Q: The reason for E012 is the initialization of the torque sensor.
A: Don’t touch the pedals when switching on the e-bike. Check the chain tension. It should be possible to move the chain up and down 15 mm.

Q: Is there automatic shifting?
A: Yes. A firmware update will be available on 25-12-2015, which will provide automatic shifting for SHIMANO STEPS with the 8-speed Di2 hub.

Q: How can I upgrade from a mechanical 8-speed hub to a Di2 8-speed hub on a SHIMANO STEPS e-bike?
A: Please contact SHIMANO STEPS service.

Q: DST and ODO show wrong DATA. What can I do?
A: Please update the drive unit's firmware.

Q: Is SHIMANO STEPS compatible with coaster brakes?
A: Yes, a coaster brake version is available.

Q: Is Walk Assist available?
A: Yes. Please consult the user manual for how to operate.

Q: Where can I get technical information?
A: Please refer to your bike dealer or visit


Is it possible to disassemble the drive unit in order to repair something?

Q: For example replacing bottom bracket.
A: Do not disassemble the drive unit! Mechanical and electric parts have been tested under heavy conditions to achieve a long period of operation. In addition, the bottom bracket is made of proven Shimano quality.
Please contact your bike dealer if needed.


What should I do if there is noise coming from the DI2 hub?

Q: When shifting from gear 7 to gear 6 the hub rattles.
A: This noise is normal due to the changing planetary gear set.