What is SHIMANO STEPS?
SHIMANO STEPS is Shimano’s e-bike system. STEPS stands for SHIMANO Total Electric Power System. Shimano incorporates its extensive experience and success in bike componentry into the creation of its premium e-bike systems.

Does SHIMANO make e-bikes?
Shimano does not make e-bikes. We only produce the e-bike systems as well as complete drivetrains that work seamlessly with our systems. Take a look here to discover which bike brands in your country incorporate SHIMANO STEPS.

Can I purchase a SHIMANO STEPS system?
SHIMANO STEPS is only sold pre-installed on bicycles that are uniquely built to incorporate SHIMANO STEPS technology. SHIMANO STEPS cannot be purchased separately for self-installation. If you own a SHIMANO STEPS e-bike and need spare parts, visit your SHIMANO STEPS dealer. Your dealer can also arrange for an experienced mechanic to replace them for you.

How fast does a SHIMANO STEPS e-bike go?

The max power of the Shimano STEPS system is 20mph. This classifies our system as a class 1 pedal assist bike. To read more about class levels, please visit PeopleForBikes here.

How much does a SHIMANO STEPS e-bike cost?

This depends on the manufacturer, type of bike, and spec. Shimano STEPS equipped bikes can range from roughly $2,000 USD - $10,000 USD.

Do you have to pedal on a SHIMANO STEPS e-bike?

Yes, all SHIMANO STEPS systems are pedelecs, meaning pedal assist. The SHIMANO system is designed to amplify the power you put into the bike, it will not work unless the rider does.

Who can benefit from a SHIMANO STEPS e-bike?

Pedal assist e-bikes can be used by anyone. Whether you are commuting to work, running groceries, or simply want to ride further, STEPS bikes can fit into your lifestyle.

How much does a SHIMANO STEPS e-bike weigh?

This depends on the manufacturer and type of e-bike. Please visit our SHIMANO STEPS Brands Page for a list of manufacturer sites to review different models and weights.

Which SHIMANO STEPS e-bike should I get?

This depends on what type of riding you enjoy and what your goals are. Do you want to get to and from work? Are you looking to ride off road more? Please visit your local bike shop to discuss your needs to help determine what style bike is best for you. 

Is the Shimano STEPS system waterproof?

Yes, the SHIMANO STEPS system is waterproof for use under normal riding conditions, including heavy rain. Please do not use a high-pressure washer to clean your bike.

Can you still get exercise on an e-bike?

Absolutely. Riding a pedal assist bike is always a workout, it just allows you to stay fresh for longer. Remember, the bike will not move unless you do! 

Can I ride an e-bike in the rain?

Yes, STEPS equipped e-bikes are water resistant. This means they can be ridden in the rain but note; they are not meant to be submerged under water.

How do I maintain my e-bike?

Maintenance of an e-bike is just like any other. Check tire pressure, brakes, and chain before each ride, and take your bike into your local dealer for a tune-up every six months. If you notice something wrong before six months, bring your bike into your local dealer to find the source of the problem. 

Can I install SHIMANO STEPS on any bike?
No. SHIMANO STEPS only works on frames specifically designed by the bike manufacturer to work with this system. To see which bike brands are working with SHIMANO STEPS, take a look here.

Can I replace my bike’s e-bike system with SHIMANO STEPS?
If your current e-bike is not equipped with SHIMANO STEPS, you cannot make this replacement.

Where can I test ride a SHIMANO STEPS e-bike?

Please visit your local SHIMANO STEPS dealer to test ride an e-bike. We also have dedicated SHIMANO STEPS drivers attending both large and small events across North America.

Where can you ride an e-bike?

This depends on your state. Please review the map on PeopleForBikes here to determine where you may ride both city e-bikes and e-MTB’s. 

Do I need a license to ride an e-bike?

No, Shimano STEPS e-bikes fall under the Class 1 rating. This means that they do not exceed 20MPH. Please visit PeopleForBikes to better understand the e-bike class rating system. 

Are e-bikes allowed on bike lanes?

This depends on your state. Please review the map on PeopleForBikes to better understand e-bike laws in your area.

How long is the warranty valid?

Shimano provides a 2-year warranty for all STEPS components beginning on the date it’s purchased.

What is Di2 Shifting?
Di2 is SHIMANO's electronic shifting system. The advantage of Di2 is faster, smoother shifting with minimal effort. When installed on a SHIMANO STEPS equipped city or comfort e-bike, you can also benefit from the auto shift functions.

How can I upgrade my SHIMANO STEPS e-bike to Di2 shifting?

You will need to consult with your SHIMANO STEPS dealer to make this happen. Their qualified mechanics will need to adjust your system's original settings to make it work seamlessly with Di2.

Can I upgrade battery from 418Wh to 504Wh?
Yes, you can.

Can I lock the battery?
Yes. There is a keylock included which you can use to lock and unlock the battery on the bike.

What is the battery range of a SHIMANO STEPS e-bike?

There are many variables that determine the range of your battery. These can include rider weight, wind, terrain type, and assist level being used.

The average range of STEPS City below:

High mode: 35 miles

Normal mode: 46 miles

Eco mode: 58 miles

The average range of STEPS MTB is below:

High mode: 31 miles

Normal mode: 42 miles

Eco mode: 62 miles

Long-term battery storage?

• Store in a cool, indoor location with a stable temperature between approximately 10 to 20°C
• No direct exposure to sunlight or rain
• Charge battery to around 70% before storing
• Every six months, charge the battery back up to around 70% 
• Before using the battery again, charge it completely

What do I do if the range shown on my bike is fewer? 

The range overview is recalculated continuously by calculating speed, driver behavior and power consumption. This means that range overview makes a prediction, which can vary depending on these different factors.

What is the battery capacity?
SHIMANO STEPS offers two battery options: 418 Wh and 504 Wh

How much does the remaining battery capacity decrease after several years?

Generally, the battery will decrease by approximately 5% a year. Which means about 95% capacity remains after year one, and 90% after year 2. 

Do I need to empty the battery completely before recharging to expand battery life?
No, as this will not affect battery life. Simply charge your battery any time you feel you need it.

How long does it take to charge a SHIMANO STEPS battery?

The battery will charge from 0-80% in 2 hours, and from 0-100% in 4 hours.

My STEPS battery is empty. Do I need to charge it right away?
You need to charge it back up to 70% if you plan to directly store your bike for six months or more. Otherwise, if you plan to use your bike in the very near future, simply charge the battery before your next ride.

Can I still pedal if the battery is empty?
Yes, but you won’t have any support. As e-bikes are heavier than normal bikes, it’s best to avoid these situations. If you are using Di2, you can still shift gears for a while as this uses less energy.

Will display still work if battery is empty?
Yes. When riding with an empty battery, the ride-assist will stop but there will always be some extra ‘bring me home’ energy to run the display as well as (if installed) bike lights and Di2 shifting. 

Does pedaling recharge the battery?
No. Pedaling the bike does not recharge the battery. 

Where can I find a SHIMANO STEPS manual?
You can download the SHIMANO STEPS manual here

Which parts are compatible with SHIMANO STEPS bikes?
Visit our SHIMANO tech page at si.shimano.com to find answers to your compatibility questions. OR go to your local SHIMANO STEPS dealer where you’ll find qualified experts to help you out.

Where can I find technical info on my SHIMANO STEPS equipped bike?
All product information can be found on our website. You can also visit your local SHIMANO STEPS dealer. They will be happy to answer all your questions.

My screen is showing error code E012, what does this mean?

This is due to the initialization of the torque sensor. When turning on the system, make sure your feet are not on the pedals.

Am I able to disassemble the drive unit?

No, do not disassemble the drive unit. This will remove your 2-year warranty. If you are experiencing any issues, please take your bike into your local SHIMANO STEPS dealer so they may look into any issues for you.

Is it possible to upgrade from the SC-E6000 display to the SC-E6010 display?

Yes, the bracket is the same so you just have to exchange the display. However, make sure to do a software update of the firmware after installing the new display.

How can I install the progressive light off-road firmware on a trekking bike?

This can only be changed by the bike manufacturer. Please contact SHIMANO customer service for assistance. 

Can I change a mechanical SHIMANO STEPS bike to Di2?

Yes, this is possible. Please contact SHIMANO customer service team for the detailed procedure.

Restrictions:
Power assist may be lower than usual

Remedy:
If no improvement, contact place of purchase

Restrictions:
Max power assist speed may be lower than usual

Remedy:
Check that speed sensor is properly installed. If no improvement, contact place of purchase

Restrictions:
Power assist may be lower than usual

Remedy:
With foot off the pedal, press battery power button and turn on power again. If no improvement, contact place of purchase.

Restrictions:
Not possible to shift gears with “power gear shifting” derailleurs

Remedy:
Change the assist switch to gear shifting switch, or connect only one assist switch and turn on the power again. If no improvement, consult your dealer.

Restrictions:
Assist functions don’t work, including power gear shifting  

Remedy:
Visit dealer to have chain tension and installation angle of cranks checked.

Restrictions:
Power assist in [WALK] mode may be lower than usual

Remedy:
Reinstall the derailleur for which the system is configured to support. If no improvement, contact place of purchase. 

Restrictions:
No power assist while riding  

Remedy:
Press the battery’s power button to turn it on again. If no improvement, contact place of purchase.

Restrictions:
No power assist while riding  

Remedy:
Turn on the power again

Restrictions:
No power assist while riding  

Remedy:
Contact place of purchase or local dealer

Restrictions:
No power assist while riding  

Remedy:
Amend position of speed sensor and magnet unit, turn on power and rotate crank clockwise until error resolves. This may take up to 100 rotations.

Restrictions:
No power assist while riding  

Remedy:
Let your dealer check that cable between drive unit and battery is properly connected. If cable is damaged, replace with new one.

Restrictions:
No power assist while riding  

Remedy:
Press battery’s power button to turn it on again. If no improvement, contact place of purchase.

Restrictions:
A shutdown of all system functions  

Remedy:
Press battery’s power button to turn it on again. If no improvement, contact place of purchase.

Restrictions:
No power assist while riding  

Remedy:
Let your dealer configure motor unit so that “total number of gears” setting matches number of gears in internal geared hub.

Restrictions:
Assist functions don’t work, including power gear shifting  

Remedy:
Let your dealer amend chain tension and installation angle of cranks. Then select “Yes” in response to W031, which displays when power is turned on for the first time.

Restrictions:
No power assist while riding  

Remedy:
Let your dealer restore bike computer’s firmware using E-TUBE PROJECT.

Where to find more troubleshooting warnings and errors?
For a complete list, visit our tech page at si.shimano.com

What is E-Tube?
E-Tube is the software you need to make a connection to your bike. All info can be found on the E-Tube projects website

Where Can I Find the Latest Firmware Updates?
You can find the latest firmware releases on the E-Tube projects website 

How Do I Keep my e-bike in Top Condition?

Visit your SHIMANO STEPS dealer where a qualified expert will be happy to go over a maintenance routine with you.

How Should I Store My e-bike?
Store your e-bike in a dry environment kept at room temperature. If planning on storing it for longer than six months, you’ll need to take extra care of the battery:

• Store battery in a cool, indoor location with a stable temperature between approximately 10 to 20°C
• No direct exposure to sunlight or rain
• Charge battery to around 70% before storing
• Every six months, charge the battery back up to around 70%  
• Before using the battery again, charge it completely

How to find my nearest dealer for questions / purchase of a SHIMANO STEPS bike?
Find dealers near you by using our dealer locator

How Can You Contact us with SHIMANO STEPS-related Questions?
You can contact us via Facebook or by contacting our North America Customer Service team.

How Can I Stay Updated on the Latest SHIMANO STEPS News and Updates?
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