Maintenance & Repair


How Do I Keep my e-bike in Top Condition?

Visit your SHIMANO STEPS dealer where a qualified expert will be happy to go over a maintenance routine with you.

How Should I Store My e-bike?
Store your e-bike in a dry environment kept at room temperature. If planning on storing it for longer than six months, you’ll need to take extra care of the battery:

  • Store battery in a cool, indoor location with a stable temperature between approximately 10 to 20°C
  • No direct exposure to sunlight or rain
  • Charge battery to around 70% before storing
  • Every six months, charge the battery back up to around 70%  
  • Before using the battery again, charge it completely

Dealers, Contact, further info, latest news

How to find my nearest dealer for questions / purchase of a SHIMANO STEPS bike?
Find dealers near you by using our dealer locator

How Can You Contact us with SHIMANO STEPS-related Questions?
You can contact us via Facebook or by contacting our North America Customer Service team.

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