What is SHIMANO STEPS?
SHIMANO STEPS is Shimano’s e-bike system. STEPS stands for SHIMANO Total Electric Power System. Shimano incorporates its extensive experience and success in bike componentry into the creation of its premium e-bike systems.

Does SHIMANO STEPS make e-bikes?
Shimano does not make e-bikes. We only produce the e-bike systems as well as complete drivetrains that work seamlessly with our systems. Take a look here to discover which bike brands in your country incorporate SHIMANO STEPS.

Can I purchase a SHIMANO STEPS system?
SHIMANO STEPS is only sold pre-installed on bicycles that are uniquely built to incorporate SHIMANO STEPS technology. SHIMANO STEPS cannot be purchased separately for self-installation. If you own a SHIMANO STEPS e-bike and need spare parts, visit your SHIMANO STEPS dealer. Your dealer can also arrange for an experienced mechanic to replace them for you.

How fast does a SHIMANO STEPS equipped e-bike go?
All e-bikes in the EU provide support up to 25 km/h, a speed limit imposed by EU law. As long as the e-bike’s support adheres to this limit, it is considered a normal bike. 

Can I install SHIMANO STEPS on any bike?
No. SHIMANO STEPS only works on frames specifically designed by the bike manufacturer to work with this system. To see which bike brands are working with SHIMANO STEPS, take a look here.

Can I replace my bike’s e-bike system with SHIMANO STEPS?
If your current e-bike is not equipped with SHIMANO STEPS, you cannot make this replacement.

How to find bikes with SHIMANO STEPS?
SHIMANO STEPS is only sold pre-installed on bikes. To discover which bike brands in your country offer bikes equipped with SHIMANO STEPS, check out the list here.

Where to buy SHIMANO STEPS equipped bikes?
You can buy a SHIMANO STEPS equipped bike at your preferred SHIMANO STEPS dealer. Find dealers here.

Where to test SHIMANO STEPS equipped bikes?
If you want to try a SHIMANO STEPS equipped bike, you can go to your local SHIMANO STEPS dealer or go to one of the SHIMANO STEPS test events across Europe.

Where can I ride my SHIMANO STEPS equipped bike?
You can ride SHIMANO STEPS equipped bikes in all areas where a normal bike may ride.  

Does my e-bike require license or registration?
SHIMANO STEPS e-bikes require no driver’s license or registration. 

What is the SHIMANO STEPS warranty?
SHIMANO STEPS comes with a warranty period of two years.  

Is the SHIMANO STEPS system waterproof?
Yes, the SHIMANO STEPS system is waterproof for use under normal riding conditions, including heavy rain. Please do not use a high pressure washer to clean your bike.

Can I tune my SHIMANO STEPS to increase the power-assist speed limit?
Due to strict regulations governing e-bikes, it is neither allowed nor recommended to alter the speed of your SHIMANO STEPS e-bike. The regulations are set in place to avoid dangerous situations.

What is Di2 shifting?
Di2 is Shimano’s electronic shifting system. The advantage of Di2 is faster, smoother shifting with minimal effort. When installed on a SHIMANO STEPS equipped city / comfort e-bike, you also benefit from auto shift functions. 

How to upgrade my SHIMANO STEPS e-bike to Di2 shifting?
You will need to consult with your SHIMANO STEPS dealer to make this happen. Their qualified mechanic will need to adjust your system’s original settings to make it work seamlessly with Di2. 

Can I upgrade battery from 418Wh to 504Wh?
Yes, you can.

Can I lock the battery?
Yes. There is a keylock included which you can use to lock and unlock the battery on the bike.

Battery range of SHIMANO STEPS equipped bikes?
When you ride a city e-bike with SHIMANO STEPS, you can reach up to 150 KM on one full charge. With the SHIMANO STEPS E8000, the range tops out at 100 KM. Keep in mind, though, that variables such as terrain (hilly/mountainous) or weather (strong winds) can significantly affect this distance.

Long-term battery storage?

• Store in a cool, indoor location with stable temperature between approximately 10 to 20°C
• No direct exposure to sunlight or rain
• Charge battery to around 70% before storing
• Every six months, charge battery back up to around 70% 
• Before using battery again, charge it completely

What is the battery capacity?
SHIMANO STEPS offers two battery options: 418 Wh and 504 Wh

How fast will battery capacity decrease?
As with every modern battery, capacity will decrease due to charging. Shimano guarantees a remaining battery capacity of 60% after 1000 charge cycles. Your dealer can determine the remaining battery capacity for you.

Do I need to discharge the battery completely before recharging to expand battery life?
No, as this will not affect battery life. Simply charge your battery any time you feel you need it.

How long does it take to charge the battery?
For a 504 Wh battery, using a 4A charger, it will take 2.5 hours to charge your battery up to 80%. For a complete charge, it takes 5 hours. 

My STEPS battery is empty. Do I need to charge it right away?
You need to charge it back up to 70% if you plan to directly store your bike for six months or more. Otherwise, if you plan to use your bike in the very near future, simply charge the battery before your next ride.

Can I still pedal if the battery is empty?
Yes, but you won’t have any support. As e-bikes are heavier than normal bikes, it’s best to avoid these situations. If you are using Di2, you can still shift gears for a while as this uses less energy.

Will the display still work if the battery is empty?
Yes. When riding with an empty battery, the ride-assist will stop but there will always be some extra ‘bring me home’ energy to run the display as well as bike lights and Di2 shifting (if installed).  

Does pedaling recharge the battery?
No. Pedaling the bike does not recharge the battery. 

Where to find a SHIMANO STEPS manual?
You can download the SHIMANO STEPS manual here.

Which parts are compatible with SHIMANO STEPS bikes?
Visit our SHIMANO tech page at si.shimano.com to find answers to your compatibility questions. Or go to your local SHIMANO STEPS dealer where you’ll find qualified experts to help you out.

Where do i get technical info on my SHIMANO STEPS equipped bike?
All product information can be found here. You can also visit your SHIMANO STEPS dealer. They will be happy to answer all your questions.

Restrictions:
Power assist may be lower than usual.

Remedy:
Stop using until temperature drops. If no improvement, contact place of purchase.

Restrictions:
Max power assist speed may be lower than usual.

Remedy:
Check that speed sensor is properly installed. If no improvement, contact place of purchase.

Remedy:
Reinstall the crank in the correct direction and angle, then turn power back on. If no improvement, contact your local dealer. 

Restrictions:
Power assist may be lower than usual.

Remedy:
With foot off the pedal, press battery power button and turn on power again. If no improvement, contact place of purchase.

Restrictions:
Not possible to shift gears with electronic derailleurs 

Remedy:
If this error appears, consult your dealer.

Restrictions:
Assist functions don’t work, including power gear shifting.  

Remedy:
Visit dealer to have chain tension and installation angle of cranks checked.

Restrictions:
Power assist in [WALK] mode may be lower than usual (NOTE: [Walk] mode may not be accessible in certain regions outside EU.)

Remedy:
Reinstall the derailleur for which the system is configured to support. If no improvement, contact place of purchase. 

Restrictions:
No power assist while riding.

Remedy:
Restart the power system. If no improvement, connect unit to E-TUBE and follow instructions. If error persists, contact place of purchase. 

Restrictions:
No power assist while riding.

Remedy: 
Restart the power system. If no improvement, connect unit to E-TUBE and follow instructions. If error persists, contact place of purchase. 

Restrictions:
No power assist while riding. 

Remedy:
Restore drive unit's firmware by connecting to E-TUBE. If error persists, contact local dealer. 

Restrictions:
No power assist while riding.

Remedy:
Amend position of speed sensor and magnet unit, turn on power and rotate crank clockwise until error resolves. This may take up to 100 rotations.

Restrictions:
No power assist while riding.

Remedy:
Let your dealer check that the cable between drive unit and battery is properly connected. If cable is damaged, replace with new one. 

Restrictions:
No power assist while riding.

Remedy:
Press battery’s power button to turn it on again. If no improvement, contact place of purchase.

Restrictions:
A shutdown of all system functions.

Remedy:
Press battery’s power button to turn it on again. If no improvement, contact place of purchase.

Restrictions:
No power assist while riding.

Remedy:
Let your dealer configure motor unit so that “total number of gears” setting matches number of gears in internal geared hub.

Restrictions:
Assist functions don’t work, including power gear shifting.

Remedy:
Let your dealer adjust chain tension and installation angle of cranks. Then select “Yes” in response to W031, which displays when power is turned on for the first time.

Restrictions:
No power assist while riding.

Remedy:
Let your dealer restore bike computer’s firmware using E-TUBE.

Where to find more troubleshooting warnings and errors?
For a complete list, visit our tech page at si.shimano.com.

What is E-Tube?
E-Tube is the software you need to make a connection to your bike. All info can be found on the E-Tube projects website.

Where to find the latest firmware updates?
You can find the latest firmware releases on the E-Tube projects website.

Why won’t my smartphone pair with the SHIMANO STEPS system? 
Some smartphones with older Firmware are unfortunately not compatible for pairing. If this is not the case, follow these instructions: 

1.        Delete Bluetooth profiles on your mobile device 
2.        Switch your mobile device off, then on 
3.        Press the battery’s power button off, then on

How to keep my e-bike in top condition?
Visit your SHIMANO STEPS dealer where a qualified expert will be happy to go over a maintenance routine with you.

How to store my e-bike?
Store your e-bike in a dry environment kept at room temperature. If planning on storing it for longer than six months, you’ll need to take extra care of the battery:

• Store battery in a cool, indoor location with stable temperature between approximately 10 to 20°C
• No direct exposure to sunlight or rain
• Charge battery to around 70% before storing
• Every six months, charge the battery back up to around 70%  
• Before using the battery again, charge it completelyHow often do I bring my e-bike to a shop for maintenance?

How often do I bring my e-bike to a shop for maintenance?
Assuming you are performing routine maintenance at home, you should visit your local SHIMANO STEPS dealer at least once a year for a full maintenance. But if you notice anything before then that may need attention, visit your dealer right away.

How to find my nearest dealer for questions / purchase of a SHIMANO STEPS bike?
Find dealers near you by using our dealer locator.

What if a dealer won’t work on my SHIMANO STEPS bike bought elsewhere?
If possible, go back to the location of purchase. Otherwise, please try a different dealer or contact us directly for help in finding one.  

How to contact us with SHIMANO STEPS-related questions?
You can contact us via Facebook.

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