This website uses cookies to improve your user experience.

Click "I agree" or any link to accept these cookies. To learn more about how we use cookies, you can read about them here.

menu
EN
Back to menu

Choose your language

SHIMANO STEPS Support

You’ll find everything you need to know to get the most out of your e-bike system here.

Battery

Discover everything there is to know about SHIMANO STEPS batteries.

Learn more Battery

Software & Updates

Check to make sure you're running the latest software.  

Get started Software & Updates

Manuals & Specs

You’ll find product manuals and technical specifications here.

Download here Manuals & Specs

FAQ

Get answers to frequently asked questions about your Shimano e-Bike System.

View FAQ FAQ

Maintenance & Repair

Find out how to fix and maintain your bike to run smoothly.

Learn more Maintenance & Repair

E-Tube

Shimano E-Tube lets you adjust your bike’s settings to match your needs.

Discover more E-Tube

Error messages

Find out what each message/code means and what to do about it.

Read more Error messages

Customer support

Can’t find what you're looking for? Just go to our Facebook page.

Ask a question Customer support

There is always a SHIMANO STEPS dealer near you

Find your dealer