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SHIMANO STEPS Support

You’ll find everything you need to know to get the most out of your e-bike system here.

Battery

Discover everything there is to know about SHIMANO STEPS batteries.

Learn more Battery

Software & Updates

Check to make sure you're running the latest software.  

Get started Software & Updates

Manuals & Specs

You’ll find product manuals and technical specifications here.

Download here Manuals & Specs

FAQ

Get answers to frequently asked questions about your Shimano e-Bike System.

View FAQ FAQ

Maintenance & Repair

Find out how to fix and maintain your bike to run smoothly.

Learn more Maintenance & Repair

E-Tube

Shimano E-Tube lets you adjust your bike’s settings to match your needs.

Discover more E-Tube

Error messages

Find out what each message/code means and what to do about it.

Read more Error messages

Customer support

Can’t find what you're looking for? Just go to our Facebook page.

Ask a question Customer support

There is always a SHIMANO STEPS dealer near you

Find your dealer